Organization

The head of the housekeeping department is called the manager housekeeping who is assisted in the administration of the department by an assistant manager housekeeping and floor supervisors. Good interpersonal skills and leadership qualities are essential qualities of the manager housekeeping.

The assistant manager housekeeping and floor supervisors effectively manage the housekeeping employees who are a rather recalcitrant group difficult to handle. The assistant manager supervises not only the workers but also the supervisors. The supervisors have to take the attendance of the workers and allot them their specific jobs. They make the attendance list everyday. This list is sent up to the main administrative block everyday. They have also got to supervise the workers. Good interpersonal relations are thus very important here.

Housekeeping employees are largely unskilled workers employed at the lowest salary level. Their duty starts from 7:30a.m in the morning. Their attendance is taken by the floor supervisor awl then they are allotted their duties. Between 7:30a.m and l0:30a.m the workers help all the wards in the normal cleaning. Then they have a twenty minute break from l0:30a.m to 10:50a.m. From 11.OOa.m to l:30p.m they go to any of the wards which requires special cleaning or where the patient has vacated the room (the sister incharge of the ward will inform the house keeping department about it). When there is no such special requirement, they are put to clean any other area which requires cleaning, like; staircases, service area, OPD's etc. They then have a one hour lunch break from l:30p.m to 2:30p.m, after which they again continue till 4:30p.m. Then their attendance is once again taken and they are allowed to go.

The storekeeper  assists the manager housekeeping in her other duties of supplying to the various departments the different linen that they require. This included the patient dress too. They also responsible for the staff uniforms. It is the duty of the housekeeping to get quotations from different stores, tailors etc., and on the approval of the Medical Director  to order for the various items required. It also has to provide the laundry with replacements for the items condemned every week, but when the laundry indents for them. The various cleaning items required by the house keeping department, like soap, scrubber etc., are got from the main stores, but only try indenting. It is the duty of the storekeeper to maintain proper accounts of the linen and other items in the house keeping store as well as those items which are got form the main store.

Besides this the house keeping department is also responsible for all the arrangements that are to be done in case of any VIP visit or any other special functions like, inaugurations, national festivals etc.